Delivery & Returns

DELIVERY INFORMATION

All orders will be dispatched within 24 hours from when the order is placed. Please allow slightly longer during busy sale and holiday periods. 

Please note we are closed during weekends, any orders placed on Fridays, Saturdays, Sundays and bank holidays will be dispatched on the next working day.

 

DELIVERY TIMES AND COSTS

  Delivery Option

  Cost

  Estimated delivery time

 

 UK Standard Signed For

 

 

 FREE

 

 

 3-5 working days

 

 UK Next Business Day (must be  placed by 1pm)

 

 £7.00

 

 1 day (Mon-Fri)

 

 UK Express Saturday Delivery  (must be placed by 2pm Friday)

 

 £20.00

 

 1 day 

 

 International within EU

 

 £10.00

 

 up to 7 working days

 

 International outside EU

 

 £20.00

 

 10-14 working days

 

 

All parcels are sent via Royal Mail and are tracked. If you would like to know the whereabouts of your parcel, please contact us on +44 (0) 1580 241 111.

 

MISSING ORDERS

If you have not received your goods within 14 days of placing your order, we kindly request that you complete a missing order form which can be requested from our customer service team. Upon receipt of your missing order form, we will issue replacement goods in the post or, if the goods are out of stock, issue either substituted goods or a full refund.

If you fail to collect or arrange re-delivery with Royal Mail (or any other courier that we have used) on receipt of a delivery card/note, we reserve the right to levy a further delivery charge.

  

RETURNS / EXCHANGES

If you are not happy with any of the items you receive in your order, you may return or exchange them.

We offer a 100% guarantee if you are in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us in their original condition within 28 days of receiving your goods. Briefs and bikini bottoms should be returned in an unworn and unwashed condition. This guarantee is in addition to your protections as defined by the latest Consumer Protection (Distance selling) Regulations.

You should receive a Return/Exchange form with your order with a return address label attached. Fill out the form accordingly and return the items making sure to obtain a postal receipt in the event that your package is lost in transit.

Unfortunately we are unable to provide free returns but we will refund the postage cost if the return is due to our own error / fault. 

Once we have received your return we will process your refund within 7 working days.